Frequently Asked Questions

Everything you need to know about your next tech upgrade.

What is the standard shipping time for KINETIC orders?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.

Do KINETIC products come with a warranty?

Yes, all KINETIC electronic devices include a comprehensive 12-month limited warranty that covers manufacturing defects and hardware failures.

What is your return policy for opened electronics?

We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging and accessories to qualify for a full refund.

How can I track the status of my shipment?

Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal.

Are your products compatible with both iOS and Android?

Most KINETIC smart devices are designed for cross-platform compatibility. Please check the 'Specifications' section on individual product pages for specific software requirements.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment plans through Affirm.